Last Updated: April 24, 2026
At Overseas Mart, customer satisfaction is important to us. We want you to shop with confidence and enjoy a smooth purchasing experience. If you are not completely satisfied with your order, you may be eligible for a return, replacement, or refund under the terms outlined below.
To qualify for a return, the following conditions must be met:
The item must be unused, unworn, and in original condition.
Products must be returned in original packaging.
All tags, labels, accessories, manuals, and included items must be intact.
Return requests must be made within the specified return period after delivery.
Proof of purchase or order confirmation may be required.
Products showing signs of wear, misuse, damage, or missing packaging may not qualify for a return.
Customers should submit a return request within a reasonable period after receiving the product.
We recommend contacting support as soon as possible if there is an issue with your order.
Late return requests may not be accepted.
Certain items may not be eligible for returns or refunds, including:
Personalized or custom-made products
Digital products or downloadable items
Clearance or final-sale products
Gift cards
Hygiene-sensitive products after opening
Products damaged due to customer misuse
Any additional exclusions may be clearly mentioned on the product page.
To initiate a return request:
Contact customer support through the website contact page or email.
Provide your order number and reason for return.
Wait for approval and return instructions.
Ship the approved item to the provided return address.
Unauthorized returns may not be accepted.
Return shipping costs may be the responsibility of the customer unless:
The wrong product was shipped.
The product arrived damaged.
The item is defective.
Shipping fees are generally non-refundable unless required by law.
If you receive a damaged, defective, or incorrect item:
Contact us within 48 hours of delivery.
Provide photos or supporting proof.
We may offer a replacement, refund, or store credit.
Failure to notify within the required period may affect eligibility.
After receiving and inspecting the returned item:
Approved refunds will be processed to the original payment method.
Refund processing times may vary depending on banks or payment providers.
Partial refunds may apply for incomplete or damaged returns.
Refund timelines may vary depending on payment gateways and financial institutions.
Product exchanges may be available depending on stock availability.
If the requested replacement item is unavailable, we may provide:
A refund
Store credit
Alternative product options
Orders may be canceled before shipment.
Once an order has been shipped, cancellation may no longer be possible.
We reserve the right to cancel orders due to:
Product stock issues
Payment verification problems
Fraud prevention measures
Delivery restrictions
Refunds may not be approved in situations including:
Returned products not meeting return conditions
Missing product parts or accessories
Damage caused by customer handling
Unauthorized returns
Refund approvals and return inspections may require several business days.
Customers are advised to allow sufficient processing time before contacting support for status updates.
For return or refund-related support, customers can contact Overseas Mart through the official contact methods listed on the website.
By purchasing from Overseas Mart, you agree to the terms outlined in this Return and Refund Policy.
